TinCanTalk - one outstanding company!

Reviewed by: PARISS (xxx.xxx.173.35)

TinCanTalk – is one outstanding company

I recently moved my company from New Jersey to North Carolina, and learned that the easiest way to take my corporate phone numbers with me was to use VOIP. I contacted a number of companies and found the service of each to range from non-existent to appalling. That is until I found Jerry at TinCanTalk. I decided to install the TCT VOIP system while I was in NJ and then take it with me “debugged” to NC.

My NJ telephone company provided a nightmare combination router and modem with my DSL. Jerry solved the problems and delivered a perfectly working system.

When I moved to NC I used cable internet connection with my choice of modem and router per Jerry's advice, but even then things got complicated. Yet again Jerry delivered a fully functioning system. There are so many great TCT service options Jerry spent all the time necessary, training me to get the most out of the system.

And its not only Jerry who is service oriented, all the folk at TCT are a pleasure to do business with.

Bottom line, I cannot recommend TCT more highly! If you are even thinking about VOIP then use TCT you will not regret it!

Jeremy
jlerner@lightforminc.com

Best Ive ever tried

Reviewed by: Johnbennett (xxx.xxx.188.158)

Ive tried many VoIP providers and TinCan is the best by a long shot. Every feature of the big boys and unsurpassed service and support. In fact the owner and his wife often assist customers personally ! If you give them a call about you'll know what I mean. Innitally I was weary about not going with one of the large providers by the reviews I read here about them are spot on ! They are awesome. Customer service makes all the difference in the world !

Thanks Tim Can / Jerry. You've earned every accolade people have said about you here.
John Bennett
Indianapolis Indiana

Customer Review

Reviewed by: 47tom (xxx.xxx.81.227)

I got an assignment to buy a new phone system and to reduce the cost of phone service for the company I work in. I quickly saw that hosted VOIP was the way to save money, but I didn't know what to expect in quality and reliability. The people at Tin Can talk were willing to answer all questions for me. Before I ever spent a dollar with them I must have called a dozen times as different questions came up. They were great. I got sensible, understandable answers to every question. I almost always got same day response to phone calls or e-mail - often within an hour. Let me say that I talked to at least 5 other phone service providers and none of them even came close to Tin Can service.

I have now had the system running for several weeks and it has exceeded my expectations. Everything about it is excellent: Voice quality, PBX features, reliability, ease of use, price - everything. Several individuals, and a sister company have also subscribed to the Tin Can service with equally excellent results.

I highly recommend Tin Can Talk, and I can hardly praise the people enough. If I could give them a 7 star rating I would do it.

Reviewed by: tntbeck (xxx.xxx.246.20)

The best service from any "SERVICE" related business I have ever delt with! Down to the billing department and the tech service end. Where can a customer call and actually get to talk to the TOP GUY who actually knows what he's doing! When the people are right the deal is right! Keep it up TinCan Talk!

Reviewed by: jhlsales (xxx.xxx.127.55)

This VOIP provider was excellent. We had a project that needed to relay the OCNumber for the Phone Tag subscription service. Other VOIP providers did not offer this service but they figured out a way to do it. They also answered & returned calls/emails QUICKLY & in detail. No prewritten templates that don't answer your questions!

Would most definitely sign up again!

lovin the Tin Can Talk

Reviewed by: tomkeith (xxx.xxx.154.168)

With the economy being the what it is, these days, I was forced to look elsewhere, for my phone service provider.  Veriz#n was just too costly (land line).  I had Fios, and started looking into VoIP Companies.  After much research & reviews, I chose Tin Can Talk, and couldn't be happier.  Being fairly computer illiterate, I was nervous, at first.  Their tech support painlessly guided me through all the steps...ported my number...set up a soft phone to use during the interim...tweaked my router setting.....in other words, they stayed with me, until it was right!  If you've been thinking about trying a VoIP Co.....I would reccommend Tin Can Talk, first!

Reviewed by: danielrm26 (xxx.xxx.199.15)

I've tried a couple of different VOIP providers in search of one that supports Asterisk. TinCanTalk not only supports it, but the owner himself helped me work through my issues personally! He made it his mission to ensure that I was happy with my service; the experience has been nothing less than world-class.I'd recommend TCT to anyone, and if you are an Asterisk user I'd say you *definitely* need to give this company a shot. I tried AxVoice but both the quality and the service were both abysmal. I switched to Tin Can and I doubt I'll ever be leaving.

Reviewed by: shop@burgbuilt.com (xxx.xxx.15.80)

I do VoIP installations for a living. I’m a Cisco CCVP (Cisco Certified Voice Professional. I have dealt with impossible providers over my career and let me tell you… TinCan is the BEST. The options on the account are amazing; the quality of the calls are top of the line. The support is the best I have dealt with, and I’m not just taking about VoIP here. Their customer service is incredible and the technical support is second to none. I rarely take time out to write reviews but this company deservers a recommendation. I have used some of their competitors and they do not compare. I know VoIP and TinCall is the best. I’m extremely satisfied with the service and support and I do not hesitate to recommend this provider to anyone whom reads this.

I FINALLY FOUND A GOOD SERVICE PROVIDER !!!

Reviewed by: nodrogx2 (xxx.xxx.136.4)

After 2 failed service provider choices I am VERY PLEASED with Tin-Can-Talk.

I have been a voice technician for more than 10 years now. I have worked professionally with both VoIP and traditional telephony technologies both at the service provider level and at the consumer level. Now as a small business owner I am faced with finding a service for my own "small office".  I have a home office and several locations distributed throughout the county making VoIP a good fit for my situation.

Unexpectedly I found few providers offering a "Business Style" service, where I get all of the functions of a PBX you would have if you had purchased a regular  phone system. The one or two that did offer Business Style Service priced the service above $100.00/mo. If I were to go with the a "Home Style" service, then not only do I lose basic business functions, but these providers do not support the use of IP phones (you get an ATA for your home phone, with IP Phone use being 'unsupported' at best). So I cannot use my fancy IP phones to even mimic business functions. One of the two service providers I had previously would allow a "Do It Yourself" approach if you wanted to use your IP phone, but even with the "help" of their support staff, I found configuring my IP phone in my Asterisk(tm) server by hand, to be much easier! This is not what I was expecting from a pay-for service.

Like most businesses, I need to have extensions, time-of-day call routing, and an auto-attendant (an auto-attendant is the message that answers and says ' You've reached XYZ Corp, Press 1 for Bill, 2 for Cindy...."), in addition to the basic stuff like voicemail, etc. I also would like to get the use of the advanced functions of my IP phones. I was about to give up and install TrixBox, but on try #3 I signed up with Tin-Can-Talk and got more than I expected!! I now have all the "Business Style" phone features and functions I want and need, for a reasonable price. I love the service Tin-Can provides, it is very different from the typical unhelpful surly nerd types I was exposed to with the previous two providers I had. I found them to be frustrating and arrogant, even if they were clueless; I am not sure how these jokers would have helped my wife or staff had they ever needed to called for assistance. You should not have to understand "SIP NAT Traversal" to get help or be treated with respect.

Tin-Can's staff has treated me with the respect you expect as a valued customer. I have had service with Tin-Can now for about 3 months, the experience has been so much better than with my previous attempts I thought it was well worth mentioning.

I hope this saves someone the time-consuming frustrations I ran into dealing with the clowny providers out there. Buyer be wary, and be sure to consider Tin-Can-Talk when researching you VoIP decision.

Great service, reliable, Awesome Customer Service!

Reviewed by: bu11frogg (xxx.xxx.72.238)

We've been using TinCanTalk for over a year now.  My only previous experience with consumer-grade VoIP was Verizon, which was not good.TinCan's customer service is great!  We recently bought a house and during the move our ATA somehow died. TinCanTalk's customer support was fast and direct, and we were up and running in no time.  They're always there if we have any questions or problems, which is reassuring.I will say that the sound quality was better under FIOS, but we had to get cable at our new house (no FIOS available...yet).  I think it's due to the QoS issues intrinsic to cable Internet service.  The sound quality did improve, however, with our new DECT 6.0 cordless phones.  We chose Philips phones because they were on sale and reviews were decent; but I don't know if other brands would be better or worse.  The biggest difference is the DECT 6.0 ability to avoid wifi and microwave oven entanglements.  The voice service is cleaner and clearer over these phones than it was over our 2.4GHz VTech.

Good things Do come in small packages

Reviewed by: privacy1015 (xxx.xxx.74.93)

I have tested Tin Can for the about the last 30 days. The people there have been great.  They maybe be the last people on earth who give GREAT customer service to get you set up or to answer any questions!!! The audio is excellent probably 98% of the time. As with all VOIP, you have to expect a dropped call on occassion.  My cell phone drops calls all the time and the audio is no where near as good but it costs me a bundle.  Using Tin Can instead of Verizon's land line will save me about 50%!!

Reviewed by: yuliu (xxx.xxx.195.40)

 I'm a new customer with TCT and it has been great so far! The good reviews here are all true: the customer service is top notch! The shipment was fast, and the device worked nicely out of box. This is my first time using a voip phone, and I have tons of questions. Every time I have a question, I would send an email to Mr. Jerry Hall, and I always get a reply quickly, most of the times within an hour.  Best service I've ever seen! 

Excellent Customer Service

Reviewed by: jimrky (xxx.xxx.137.144)

We switched to Tin Can Talk in January of '08 and have been continually pleased by the customer service provided! Never have I had such care!! We sincerely believe that no other company can match Tin Can Talk

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