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Local Number Portability (LNP)
LNP allows customers in the
US to keep
their current telephone number when switching between standard
telephone service providers and to or from VoIP service
providers.
Although we make every effort to work with the numerous telephone
service providers across the
United States,
certain local or regional regulations may prevent the release of
your current number. In such cases a new number provided by
TinCanTalk is required to subscribe to our service. LNP is
currently provided by TinCanTalk free of charge!
Frequently Asked Questions About LNP
What
is Number Portability?
Number Portability, also known as Local Number Portability (LNP),
allows most U.S. consumers to switch phone service providers and
keep their current phone number.
Why chose to keep my current phone number?
Keeping your current phone number will eliminate the
inconvenience of having to change numbers, this is one of the
biggest reasons consumers don't like to switch between carriers.
Important Benefits:
No need to memorize a new phone number.
No need to notify family, friends and other contacts of your
new number.
No need to change stationary, business cards, or other printed
materials.
What if my DSL is on my home number?
We have found that most DSL providers require DSL service be attached to a phone number.
If we try to change your phone number to VoIP which has DSL attached you would loose the DSL service
or the change attempt would be unsucessful.
Check with your DSL provider for avaliability of what is known as "dry loop DSL" or "Naked DSL" service.
This is DSL not attached to a local telephone service.
If you have second phone line in your home, you can ask the DSL provider the move your DSL to the second line.
This will free up your home number to be used for VoIP.
Can I switch my number to my new location?
Yes. Differing from traditional telecom service providers, our
services are as mobile as you are. With all our accounts you can
keep your phone numbers from another city regardless of where you
are located. That is one of the great benefits of TinCanTalk
Internet phone services.
How do I transfer my current phone number to TinCanTalk?
When placing your order, select "Keep my existing number".
On a subsequent screen you will be asked a few questions
pertaining to your current telephone service. We will then check
to see if LNP is available for your current number.
How long will it take to switch my number?
In most cases, it will take about 6-8 weeks to switch your
current home telephone number, or wireless number over. Be
prepared however for delays to occur.
What if my current number fails to make the switch?
A TinCanTalk representative will contact you if the switch is
denied or severely delayed by your current telephone service
provider.
Is there a charge for Number Portability?
At this time, there is no charge to port your current phone
number over to TinCanTalk VoIP service. Keep in mind though,
your previous telephone service provider may charge an early
termination fee if you break an existing contract.
I want to transfer my old number, but it was disconnected some
time ago.
We are not able to port a number that you do not currently "own"
or is "not is service" for any number of reasons. In this
case, a new number provided by TinCanTalk would be required to
subscribe to our service.
Can I take my number with me if I switch my service away from
TinCanTalk?
Yes, numbers can be ported from TinCanTalk to any other
telephone or VoIP service provider. You will have to contact your
new service provider to initiate the process.
If I switch my number to TinCanTalk, do I need to cancel my
account with my previous provider?
Your previous telephone service provider will automatically
terminate your account when the switch is made. You may
receive a final billing from that provider that includes any
balance owed.
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